Auto Assign to chatbot from a canned response
Dhaval Shah
Can you provide an option for assigning the chat to the default bot after sending a canned response? In one of the use cases we send this message to all chats where the communication seems to be over but there is fair possibility that the customer would reconnect.
Our message: I am resolving this chat for now. Send "Chat" to start a conversation with me again. Send "Hi" to Explore all Services!
Now if we forget get to assign the chat to a bot then the chat remains with a user and we have to redo the process again and does not seem smart and professional.
Dhaval Shah
Same would be appreciated for templates! If we don't assign the chat to a chatbot the quick reply buttons render useless. The chat flow is disturbed, the conversation with customer is also disturbed and does not look professional at all.