Imagine this: you're helping a customer with a query, but then realize a bot would be better suited to handle the rest.
Is it possible to do?
Not really.
Is there a workaround?
Sure! You can to assign the conversation to the bot and wait for a specific keyword message from the customer to activate a bot flow.
Not very straightforward.
But guess what? We heard you!
Now, you can bring your bot into the conversation anytime during a chat. Just pick the right bot flow, hit trigger, and the bot will take over, ensuring a perfect handoff and keeping the conversation flowing. This means your team can focus on other important things while your bot handles the routine stuff, saving you all time and effort!