Dear Customer,
We hope this message finds you well. We value your engagement with our services and want to bring to your attention an important update regarding our communication through Meta API.
Recently, we've identified a technical challenge related to re-engagement messages using the Meta API. Some messages may have failed to send due to an issue with code 131047. This error occurs when more than 24 hours have passed since the customer last replied to our number.
This is reported as an issue by the Meta team and they are working to fix this as soon as possible. However, as an immediate solution, they have suggested that recipient to delete the business number from the address book, and then add again.
Apologies for the inconvenience caused.
If you have any questions or require assistance with template submissions, please feel free to reach out to our support team at support@gallabox.com
Thanks
Gallabox Team